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CRM Consulting

For a company to be successful, unrelenting customer focus is of extreme value.
Its importance cannot be overstated.

Adoption of a core business strategy called Customer Relationship Management is the key factor in customer acquisition and retention.
It not only consists of building extensive relationships with customers and partners, but it also allows a company to find out how their products and services are viewed by their audiences
 
Groupware Solutions Inc brings to you its new CRM consulting practice based upon the following principles:
A CRM practitioner ‘s insight
Our founder members bring a depth of experience encompassing CRM as a strategy, its Line of Business components, the technology components, and risks associated and best practices.
We are internally avid practitioners of this important businesses strategy .
An Iterative Process of Definition
An Iterative Process of Definition of a customer’s needs, pains and resolutions.

This is a structured consultative process of gathering customer’s needs and Pains. A key deliverable of this Phase will be a Requirements Definition Document.
Identify Technology Component
Based upon deliverables resulting from the above, Groupware Solutions Inc will provide its detailed technology recommendations in the CRM Vendor spectrum.
Define implementation and Deployment Plan
Define User Adoption Strategy
Define measurement of ROI
Our CRM Consulting practice leads with a  partnership with the leading  CRM vendor in today’s market place called Sage CRM’s SalesLogix offering.

Sage SalesLogix is the leader in Customer Relationship Management (CRM) for businesses that require flexible, easy-to-use solutions that help acquire, retain, and develop profitable customer relationships.

For more information on our CRM Consulting practice , please email :
sowmya@groupwaremax.com
Watch this space for our CRM Blog site.
 
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